1. Installation & Service Availability

1.1 Optional, On-Demand, and Chargeable

Installation and service are not included with product purchases.

They are available only upon Buyer request and are chargeable, with pricing based on:

• Equipment type.
• Complexity of installation or setup.
• Location and accessibility.
• Travel and manpower requirements.
• Additional tools/instruments required.

2. Ways Customers Can Request Installation & Service

Customers may request installation or service through the following options:

2.1 Add During Product Purchase

During checkout on the Platform:

• Eligible products will display installation/service options.
• The associated charges will be shown upfront.
• Buyer may add installation/service before completing the order.

2.2 Through Dedicated Request Section on the Platform

Buyers can submit a request at any time through the Installation & Service Request Portal on the Platform, providing:

• Order number.
• Product details.
• Location.
• Preferred date/time.
• Any site-specific requirements.

2.3 Request via Email

Buyers may request installation/service by emailing: support@techebase.com with order details and service requirements.

Upon receiving any request, TECHEBASE DIGITAL LLP will:

• Review the details.
• Provide the service charges.
• Provide the scope of work.
• Provide expected timelines.
• Seek Buyer confirmation before scheduling.

3. Pricing and Confirmation Process

• A quotation for installation/service will be sent to the Buyer.
• Service will be scheduled only after Buyer accepts the quotation and confirms payment.
• If additional work is required at the site, extra charges may apply (with prior notice to Buyer).

4. Buyer Responsibilities

Buyer must ensure:

• The installation site is prepared (power, foundation, ventilation, access).
• All safety requirements and permits are met.
• Authorised personnel are available during service.
• Accurate information is provided about the site and product usage.

Failure to provide site readiness may result in cancellation fees.

5. Platform Responsibilities

TECHEBASE DIGITAL LLP will:

• Send trained personnel or authorised service partners.
• Follow standard installation/service protocols.
• Provide completion documentation, if applicable.
• Maintain safety compliance during service.

6. Service Exclusions

Installation/service does not include:

• Civil, electrical, plumbing, or structural work.
• Repairs of damaged or misused products.
• Warranty repairs (handled under the Warranty Policy).
• Non-standard modifications or integrations.

7. Cancellation & Rescheduling

If the Buyer cancels or reschedules within 24 hours of the scheduled visit, additional charges may apply.