Quick answers to common questions.
Standard orders can be cancelled within 24 hours of placement. For "Customized" or "Special" products that have already entered the technical preparation stage, cancellations may incur a processing fee.
Yes. For high-volume requirements, you can use the "Get Quote" button on the product page. Our enterprise team will provide a customized proposal based on your project scale.
We accept returns for defective or incorrectly shipped items. Due to the high-precision nature of our portfolio, "Change of Mind" returns are generally not accepted for customized or technical tools once the order is delivered.
Industrial equipment must be inspected upon receipt. Any discrepancies or visible damage must be reported within 3–4 days of delivery with a valid proof (suggested to take a video while unpacking )to remain eligible for a replacement or claim.
Most core technical and industrial products include a 1-year standard warranty. Detailed warranty terms for specificeid in Warranty Policy page
Techebase maintains a dedicated Direct Service Support team. Instead of referring you to an external manufacturer, our in-house technicians are trained to provide proactive maintenance and rapid repairs.
For products requiring technical setup (such as flow meters or heavy office infrastructure), we offer in-house installation services. Availability and any associated charges are listed on the individual product page.
Once dispatched, a tracking ID will be sent via SMS. You can also view real-time updates directly through your Techebase Dashboard.
Absolutely. We utilize industry-standard SSL encryption and partner with PCI-DSS compliant payment gateways to ensure every transaction is protected and secure.
Yes. Every purchase on Techebase comes with a valid GST invoice. Ensure you provide your company’s GSTIN during checkout or in your account settings to claim your input tax credit.
Techebase provides a direct, end-to-end solution. Unlike traditional platforms that rely on fragmented third-party vendors, we manage the entire lifecycle: procurement, in-house installation, and professional after-sales servicing with our own trained technical teams.