1. Refund Eligibility

A refund may be issued only if:

• The return request is approved under the Return Policy.
• The returned product has passed inspection by the Vendor or Techebase Digital LLP (for dealer products).

Refunds are not guaranteed until the return is verified and approved.

2. Refund Source & Responsibility

2.1 Vendor-Supplied Products

For products supplied by Vendors:

• Vendors determine refund approval.
• Once the Vendor authorises the refund, the Platform processes the refund to the Buyer’s original payment method.
• The Platform does not assume financial liability for Vendor refusals or delays.

2.2 Products Sold by TECHEBASE DIGITAL LLP as Dealer

For products sold directly by the Platform:

• Refunds follow the manufacturer’s return guidelines.
• Techebase Digital LLP will process refunds only after validating the manufacturer’s approval, where required.

3. Refund Type & Method

• Refunds are issued only to the original payment method used for the purchase.
• Refund alternatives (e.g., store credit or exchange) are at the discretion of the Vendor or Platform.

4. Refund Processing Timeline

Refunds are typically processed within 3-4 business days after:

• The returned item is received.
• The Vendor or Platform confirms approval based on inspection results.

Actual timelines may vary based on bank, card issuer, or payment gateway processing.

5. Non-Refundable Charges

Unless the return is caused by Vendor error (wrong item, defective on arrival), the following are non-refundable:

• Original shipping charges.
• Handling and logistics fees.
• Installation or on-site service fees.
• Calibration or testing charges (if applicable).
• Any government taxes or duties, unless refundable under law.

Deductions may also apply for:

• Missing components.
• Damaged packaging.
• Signs of use or installation.
• Wear not consistent with return eligibility.

6. Partial Refunds

A partial refund may be issued when:

• Returned product is missing accessories or packaging.
• Product shows minor usage or handling.
• Product returned after partial completion of services.

The Vendor or Platform will determine the deduction amount in accordance with applicable policies.

7. Refund Denial

Refunds may be denied if:

• Product fails inspection.
• Product is returned without RMA approval.
• Product does not meet the conditions outlined in the Return Policy.
• Product belongs to a non-returnable category.

Denials will be communicated to the Buyer along with the reason.

8. No Waiver of Manufacturer or Vendor Policies

Refunds must comply with the original Vendor/manufacturer policies. Nothing in this Policy obligates Techebase Digital LLP to provide a refund beyond what the Vendor or manufacturer authorises.